Collaborators
With more cohesive collaboration between functional areas in an organization, there is more internal alignment, a more cohesive product story, and ultimately a unified customer experience.
Customer Success & Product Marketing
Customer success and product marketing collaborate closely together for deep understanding of customer needs, aligning messaging, and leveraging customer insights. We work as a team whether it is to gather customer feedback and insights, update and internally distribute new messaging, or create more impactful customer facing materials based on key customer pain points. This teamwork ensures happy customers and company success by providing a consistent and valuable experience.
We partner with:
Shruti Sharma
Shruti Sharma has 20+ years of product, sales and customer success experience that spans across B2B SaaS companies, in E-Commerce, MarTech, HRTech, and Web Conferencing and Communications. In her consulting business, the focus revolves around ensuring early to mid-stage SaaS businesses maintain high levels of customer engagement and excitement, aiming for lasting customer satisfaction and retention. She is also an active mentor with Techstars, Venture Lane and Women in Customer Success.